1. What is Smarty Vets, and what services do you offer?
Smarty Vets is a telemedicine platform providing convenient and affordable veterinary care through virtual consultations, at-home testing, and an online pharmacy. We are dedicated to keeping vet care affordable and making it as stress free as possible for pets and the people who love them.
2. Can I get a prescription for my pet through Smarty Vets?
Yes, prescriptions can be issued if your pet has been physically examined by us within the past 12 months.
3. What is VCPR, and why is it important?
VCPR (Veterinarian-Client-Patient Relationship) is a legal requirement that ensures the vet has sufficient knowledge of your pet’s health through a physical exam or timely visits. It's essential for issuing prescriptions and providing accurate medical advice.
4. How do I book a telehealth consultation for my pet?
Booking a telehealth consultation is simple. Visit our website, choose the type of consultation (15-minute, 30-minute, or breeder consultation), and schedule a time that works for you.
5. What states do you operate in for providing veterinary services?
We offer our services nationwide, but the ability to prescribe medications depends on VCPR laws. We can prescribe medications for pets that have been seen by a Smarty Vets veterinarian in the past 12 months.
6. How do I know if my pet qualifies for a prescription refill?
If your pet has been examined by us in the last 12 months, your pet may qualify for a prescription refill. Our vets will review your pet's medical history to determine eligibility.
7. How do at-home testing kits work, and how can I get one?
Our at-home testing kits are designed for easy sample collection and come with prepaid priority overnight shipping to our lab. You can order them directly from our website. After collecting the sample, simply send it back to us, and you’ll receive the results online and by email.
8. What happens if I need urgent care for my pet?
For emergencies, we recommend visiting your nearest veterinary clinic or animal hospital. While Smarty Vets provides accessible care, we are not equipped for emergency or life-threatening situations.
9. How does Smarty Vets handle medication shipping?
We offer standard, express, and overnight shipping options. Medications requiring refrigeration are shipped with express delivery to ensure they arrive in optimal condition.
10. What if I have questions after my consultation or about my pet’s treatment?
We’re here to help! You can reach out to us anytime via chat or phone at 346-594-8646. We also offer complimentary follow-up consultations to ensure your pet’s health is on the right track.